Privacy Policy

About This Policy

CAI Flow Pty Ltd (ABN 22 694 584 202) ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you interact with our website, services, or communications.

By using our website or submitting your information through our forms, you acknowledge that you have read and understood this policy.

What Information We Collect

We may collect the following types of personal information:

• Name (first and last)
• Business name and website
• Email address
• Phone number (including mobile)
• Industry type
• Information you provide in enquiry forms or communications
• Technical data such as IP address, browser type, and pages visited (collected automatically via cookies)

How We Collect Your Information

We collect personal information directly from you when you:

• Submit an enquiry or contact form on our website
• Book a Discovery Call or appointment
• Communicate with us by email, phone, or SMS
• Subscribe to our marketing communications

We may also collect information indirectly through cookies and analytics tools when you visit our website.

Why We Collect Your Information

We collect and use your personal information to:

• Respond to your enquiries and provide our services
• Book and manage Discovery Calls and appointments
• Send you service-related communications (e.g. appointment confirmations)
• Send you marketing and promotional communications (only where you have given consent)
• Improve our website and services
• Comply with legal obligations

Marketing Communications

We will only send you marketing communications, including SMS and email, where you have provided your express consent by ticking the relevant checkbox on our contact form.

You may withdraw your consent at any time by:

• Replying STOP to any SMS message we send you
• Clicking the Unsubscribe link in any marketing email
• Contacting us directly at hello@caiflow.com.au

We will action all opt-out requests within 5 business days in accordance with the Spam Act 2003 (Cth).

Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our business. These providers fall into the following categories:

• CRM and communication platforms used to manage enquiries, appointments, and client communications
• Website hosting and infrastructure providers
• Analytics tools used to understand how visitors interact with our website
• Calendar and scheduling tools used to manage Discovery Calls and appointments

All third-party providers we engage are required to handle your information in accordance with applicable privacy laws and are only provided with the data they need to perform their specific function. We will not disclose your information to any other third party without your consent, unless required to do so by law.

Storage and Security

Your personal information is stored securely using industry-standard encryption and access controls. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Some of our service providers may store data outside of Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, however this may affect the functionality of our website.

Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We will respond within 30 days.

Complaints

If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988, you may lodge a complaint with us by contacting us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review this policy periodically.