Please read these terms carefully before engaging CAI Flow for any services.
CAI Flow Pty Ltd (ABN 22 694 584 202 | ACN 694 584 202) is an AI implementation consultancy based in Sydney, New South Wales, Australia. We design, build, and manage done-for-you AI systems for small and medium-sized businesses, primarily across phone, SMS, web chat, and CRM platforms.
References to "we", "us", or "CAI Flow" in these terms refer to CAI Flow Pty Ltd. References to "you" or "the client" refer to the individual or business engaging our services.
CAI Flow provides AI implementation services including but not limited to:
The specific scope of services provided to you will be set out in a written proposal or service agreement. These Terms and Conditions apply to all engagements unless otherwise agreed in writing.
A service engagement begins when you accept a written proposal from CAI Flow, either by signing a service agreement, paying an initial invoice, or providing written confirmation of acceptance via email.
Proposals are valid for 30 days from the date of issue unless otherwise stated. CAI Flow reserves the right to withdraw or revise a proposal before acceptance.
Fees for CAI Flow services are set out in your proposal or service agreement. Unless otherwise agreed in writing, the following terms apply.
Setup and implementation fees are structured as a split payment: 50% is invoiced at the time of engagement and is due within 7 days of invoice. The remaining 50% is invoiced on the go-live date and is due within 7 days. For smaller engagements, CAI Flow may require full payment upfront, which will be stated in the proposal.
Monthly management fees are invoiced in advance at the start of each calendar month and are due within 7 days of invoice. Services for that month are conditional on receipt of payment. If payment is not received by the due date, CAI Flow reserves the right to suspend services until the account is brought up to date.
All prices are quoted in Australian dollars (AUD) and are exclusive of GST unless stated otherwise. GST of 10% will be added to all invoices where applicable under the A New Tax System (Goods and Services Tax) Act 1999.
Overdue accounts. If payment is not received within 7 days of the due date, CAI Flow will issue a reminder notice. If payment remains outstanding after 14 days from the due date, services may be suspended without further notice. If payment remains outstanding after 30 days from the due date, CAI Flow may terminate the engagement in accordance with clause 5. Reinstatement of suspended services may attract a reconnection fee as set out in the relevant proposal. Overdue amounts may attract interest at the rate of 10% per annum calculated daily from the due date until the date of payment.
Service agreements may be offered on a month-to-month or fixed-term basis as set out in your proposal. For month-to-month agreements:
Where termination arises from non-payment, CAI Flow will follow the overdue process set out in clause 4 before terminating. In all other cases — including material breach of these terms, unlawful conduct, or conduct harmful to CAI Flow or its technology partners — CAI Flow may terminate immediately and without notice.
All systems, scripts, workflows, automation logic, and configurations built by CAI Flow using its own methodologies and tools remain the intellectual property of CAI Flow Pty Ltd.
Content, branding, and business-specific information you provide to CAI Flow for use in your systems remain your intellectual property. You grant CAI Flow a licence to use this content solely for the purpose of providing your services.
Upon termination of services, you retain access to your own CRM data and customer information. CAI Flow retains ownership of the system architecture, scripts, and workflows it has developed.
To enable CAI Flow to deliver its services effectively, you agree to:
CAI Flow handles customer and business data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our full Privacy Policy is available at caiflow.com.au/privacy.
You are responsible for ensuring that your collection and use of customer data complies with all applicable laws, including obtaining any necessary consents before providing customer contact information to CAI Flow for use in reactivation or outreach campaigns.
CAI Flow will not share, sell, or disclose your customer data to third parties except as necessary to provide the agreed services (for example, SMS delivery platforms or CRM integrations).
CAI Flow systems are built on enterprise-grade third-party infrastructure including CRM platforms, SMS delivery services, and AI APIs. CAI Flow is not responsible for outages, changes in pricing, or changes in terms of service imposed by third-party platforms.
Where a third-party platform change materially affects the services provided to you, CAI Flow will notify you as soon as practicable and work to find a suitable alternative.
To the maximum extent permitted by law:
Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.
CAI Flow warrants that it will provide services with reasonable skill and care. To the maximum extent permitted by law, all other warranties, express or implied, are excluded.
AI-powered systems may occasionally produce unexpected responses. CAI Flow configures all systems with guardrails and approval processes, and monitors performance on an ongoing basis. You are responsible for reviewing system output during the approval process before go-live.
Both parties agree to keep confidential any proprietary or commercially sensitive information shared during the engagement. This obligation survives termination of the service agreement.
CAI Flow may reference you as a client in its marketing materials unless you request otherwise in writing.
These Terms and Conditions are governed by the laws of New South Wales, Australia. Both parties submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes.
CAI Flow encourages resolution of disputes through good-faith discussion before formal proceedings. If you have a concern, please contact us at hello@caiflow.com.au in the first instance.
CAI Flow may update these Terms and Conditions from time to time. Material changes will be communicated to active clients via email with a minimum of 14 days notice. Continued use of CAI Flow services after that period constitutes acceptance of the updated terms.
The most current version of these terms is always available at caiflow.com.au/terms.
Access. Where CAI Flow provides access to a client platform, portal, or dashboard as part of its services, that access is granted on a per-client basis and is conditional on an active service agreement. Access will be suspended or revoked upon termination of the service agreement in accordance with clause 5.
Credential security. You are responsible for maintaining the confidentiality and security of any login credentials provided to you. You must not share access with unauthorised users. You must notify CAI Flow immediately at hello@caiflow.com.au if you become aware of any unauthorised access to or use of your account.
Acceptable use. You must only use the platform for its intended purpose in connection with your CAI Flow service agreement. Use of the platform for any purpose outside the agreed scope of services is not permitted without prior written consent from CAI Flow.
Prohibited conduct. You must not:
Suspension and revocation. CAI Flow reserves the right to suspend or revoke platform access immediately, and without prior notice, in the event of a breach of this clause or any other provision of these terms, or where continued access poses a risk to the platform, its infrastructure, or other users. CAI Flow will notify you of any such action as soon as practicable.
Platform availability. Platform availability is subject to the uptime and availability of third-party infrastructure providers. CAI Flow does not guarantee uninterrupted access to the platform and is not liable for any loss or damage arising from periods of unavailability caused by third-party outages, scheduled maintenance, or events outside CAI Flow's reasonable control.
Contact us if you have any questions.
CAI Flow Pty Ltd
ABN 22 694 584 202 | ACN 694 584 202
Sydney, New South Wales, Australia
hello@caiflow.com.au