When a homeowner needs a plumber, electrician, or builder, they call until someone picks up. CAI Flow gives trades businesses 24/7 call answering, automated review collection, and past customer reactivation. Every enquiry becomes a booked job.
Built for the way trades businesses actually operate. CAI Flow systems are configured for the specific challenges of trades and home services: after-hours calls, on-site unavailability, emergency job triage, and the Google review cycle that determines whether the phone rings at all.
Trades businesses run on job flow. Every call is a potential booking, but most tradespeople are on site, under a house, or finishing a job when the phone rings. The call goes unanswered. The homeowner calls the next number on Google. The job is gone.
This is not a staffing problem. It is a systems problem. And unlike a receptionist, the right system answers every call, whether you are on a roof in Penrith at 2pm or asleep in Sydney at 10pm.
The same businesses missing those calls are also leaving their Google profile to chance, and never contacting past customers who are ready to book again.
If your business runs on job bookings and phone enquiries, CAI Flow works for you. Every trade and home service faces the same problem, and the same solution.
Every call answered, every enquiry captured. On site, after hours, weekends. Your AI Front Desk handles job enquiries, qualifies the work type, and books a callback or appointment automatically.
Automated review requests sent after every completed job. Build your Google profile consistently so your business ranks above competitors before the homeowner has even picked up the phone.
Your past customers already trust you. A personalised, well-timed message turns a dormant database into a source of booked jobs from relationships you already own.
A Wednesday evening. A homeowner discovers a burst pipe under the kitchen sink. Here is what happens next with CAI Flow in place.
The office is closed and the plumber is off the tools. In the past, this call goes to voicemail. The homeowner calls the next number on Google and the job is gone.
The homeowner is greeted immediately. The AI captures their name, address, the nature of the job, and whether it is an emergency requiring after-hours attendance.
The plumber receives an instant SMS with the homeowner's details, address, and job description. They can call back directly or confirm attendance via a link. The homeowner receives an SMS confirmation that someone is on their way.
24 hours after the job is marked complete, the homeowner receives a personalised thank-you message and a direct link to leave a Google review. No manual follow-up required.
A seasonal service reminder goes to past customers. The same homeowner books a hot water system service. Revenue from a relationship already owned. No acquisition cost.